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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up menu will open. It contains comprehensive information about all the actions that you can carry out on the given page. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide selection of educational videos demonstrating how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our extensive FAQ database, which comprises questions asked by real individuals and offers practical solutions. We constantly "revamp" our Frequently Asked Questions database with new Q&A's so as to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can get in touch with our excellent team of technical support engineers available 24-7 and ready to assist you with any issue. Each support ticket you send will be answered in less than 60 minutes (the average ticket response time being about 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 305999

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com